RETURNS & EXCHANGES
What is your return policy?
Due to the limited nature of every drop, all sales are final. Please double check your size before ordering
I ordered the wrong size, can I exchange it?
Since every drop is limited, we can't promise your size will be in stock. Please double check your size before ordering
What if I received the wrong item or a defective product?
Shoot us an email at info@ktchco.com and we’ll make it right, no questions asked!
ORDERS & SHIPPING
When will my order ship?
Unless it's a preorder, orders typically ship within 1–3 business days. You'll get a tracking email the moment it leaves our hands.
How much is shipping?
Free domestic shipping us provided for every order within the U.S.
Do you ship internationally?
Right now we're only shipping within the U.S.
PRODUCTS
Will you restock sold-out items?
Some styles will be restocked. Others are limited drops and won’t come back. Best bet? Join our email list to get first dibs.
How do your products fit?
Unless noted that a piece has an oversized fit, our apparel is built with a tailored but athletic fit, true to size. If you’re between sizes or prefer a looser fit, we recommend sizing up.
PREORDERS
What is a preorder?
A preorder means you’re securing your item before it’s officially in stock. This guarantees your piece from a limited run before it sells out.
When will my order ship?
Each preorder has an estimated ship window listed on the product page.
We begin shipping as soon as inventory arrives and orders are fulfilled in the order they were placed.
Will I be charged right away?
Yes. Payment is collected at checkout to reserve your item and confirm your order.
Can I cancel or change my preorder?
We can accommodate changes or cancellations within 24 hours of placing your order.
After that, production and allocation are already in motion.
What if there are delays?
We do everything we can to hit timelines, but production can occasionally shift.
If anything changes, you’ll be the first to know.
What is your return policy?
Due to the made-to-order nature of every presale, all sales are final. Please double check your size before ordering
